Alhambra Hospital Medical Center

FollowMyHealth Patient Portal

Information at your fingertips!

The FollowMyHealth Patient Portal is a free, online service that gives you 24/7 access to information about your visit to Alhambra Hospital Medical Center.

Your Patient Portal is a secure and convenient way to view:
medications prescribed
allergies identified
immunizations given
lab and diagnostic procedures performed
other information related to your hospital or ER visit

You can also:
discuss your hospital information with your physicians
be more informed and prepared for planned follow-up care

Questions?

How do I log in to my Patient Portal? Click on the link that was provided to you in your email (mymedicalencounters.com) and enter your login and password.

If you need help with:
setting up your Patient Portal
access to your Patient Portal
questions about your medical history prior to your hospital visit.

If you were a patient at Alhambra Hospital Medical Center and did NOT sign up for the Patient Portal and would like to, please do one of the following:
In-person: Come to Alhambra Hospital Medical Center to fill out the Authorization form.
Mail: Call Medical Records and request an Authorization form. Mail the completed form with copy of photo ID.

If you have any questions about the Patient Portal that are not answered below, please call our Patient Information Hotline at 626-457-7888, Monday to Friday, 9am-4pm.

FAQ: About

What is my "FollowMyHealth" Patient Portal?
Your "FollowMyHealth" Patient Portal is a free online, secure and convenient way to access your health information 24 hours a day, 7 days a week. You can:

view information about your Alhambra Hospital Medical Center visit
view medications prescribed during your visit
view allergies identified during your visit
view immunizations given during your visit
view lab and diagnostic procedures results
share your hospital information with your physicians
be more informed and prepared for planned follow-up care

Why is using my "FollowMyHealth" Patient Portal important?
Using your Patient Portal can help you be more actively involved in your health care. It can help you communicate with your physicians and make more informed decisions about your care.

Am I eligible to sign up for my "FollowMyHealth" Patient Portal?
You are eligible if you are a patient of Alhambra Hospital Medical Center with an inpatient stay, outpatient visit, or ER visit.

Do I have to pay to access "FollowMyHealth" Patient Portal?
No! The Patient Portal is a free service we offer to our patients.

FAQ: Setup and Access

What do I need to set up and access my Patient Portal?
All you need is access to a computer, tablet, laptop, or Smartphone, an Internet connection, and an email account.

Do I have to download anything on my computer?
No downloading or installing necessary! You can access your "FollowMyHealth" Patient Portal from any computer, tablet, laptop, or Smartphonet with an Internet connection.

What browsers are recommended for accessing my "FollowMyHealth" Patient Portal?
Your Patient Portal is compatible with most web browsers like Safari, Chrome, Internet Explorer, and Firefox.

What devices can I use to access my "FollowMyHealth" Patient Portal?
You can access your Patient Portal on any device that has Internet access such as computers, tablets, laptops, and Smartphones.

When can I sign in to my "FollowMyHealth" Patient Portal?
Anytime! Your Patient Portal is available 24 hours a day, 7 days a week.

Is information about my visit immediately available?
Information about your visit is available on your "FollowMyHealth" Patient Portal within 36 hours of your discharge from the hospital.

How do I access my information once I have set up my account?
After you have set up your account, go to the website mymedicalencounters.com and login.

Will I receive emails after each admission to the hospital?
No. Once you receive your initial email inviting you to set up your Patient Portal, you will not be sent an email with a new hospital admission.

After each admission to the hospital, a new summary of care document will post to your Portal, but you will not receive an email notification.

FAQ: Privacy and Security

Is my "FollowMyHealth" Patient Portal secure?
Your Patient Portal uses a secure, encrypted connection that meets the highest industry standards. Your personal and medical information in your Patient Portal is confidential.

Only you or those you authorize will be able to view the information in your Patient Portal.
We will not share, sell, or lease your information.

What is your privacy policy?
Patients receive a copy of our complete privacy policy with their admission packet. Alhambra Hospital Medical Center is fully compliant with state and federal privacy laws.

Are you going to send me emails?
You will receive one email invitation to create your Patient Portal account. Alhambra Hospital Medical Center will not send you other emails unless you opt-in to our email list.

Is my entire health history included in my Patient Portal?
No. Clinical information related to your inpatient stay, outpatient visit, or ER visit at Alhambra Hospital Medical Center will be included in your Patient Portal

FAQ: Authorized Users

Can I get my spouse or authorized representative access to my Patient Portal?

Yes! Anyone at least 18 years old can be your authorized representative.

Can my family/friends access the information on my Patient Portal?
Only those who you designate as an authorized representative will have permission to view your Patient Portal.

FAQ: Sharing Your Health Information with your Physicians

What should I do if I see a lab result or something else in my record that I have questions about?
Please contact your physician for questions regarding your results and all other health related questions.

Can I email my physician through my Patient Portal?
This feature is currently not available on the Patient Portal.

Can I use regular email to send my record to my physician's office?
Please do not email your records to your provider. Email is not a secure means of transferring your health information.

The best way to provide information to your physician is to sign an Authorization for Release of Health Information Form (available through our Medical Records Department) Contact Medical Records at 626.570.570-1606, Extension 3212, Monday through Friday, 8 am - 5 pm

What if I have questions about my medical records?
If you have questions about your medical records, please call our Medical Records Department at 626.570.1606 Ext 3212, M-F, 8am-4pm.

FAQ: Troubleshooting

Who should I contact if I have trouble logging in or accessing FollowMyHealth Patient Portal?
If you have trouble logging in or accessing your Patient Portal, please call our Patient Information Hotline at 626-457-7888, M-F, 9am-4pm.

What do I do if I forgot my User ID?
You can sign in with the email address you used when you registered for the Patient Portal.

What do I do if I forgot my password?
Click on the "Forgot your user id or password" link on the sign in page. At the prompt, provide your email address or user name. You will then receive an email.

If I have a technical problem, or a non-urgent question that I don't see answered above, how can I get help?

Please contact us for assistance:

Patient Information Hotline at 626-457-7888, Monday - Friday, 9 am - 4 pm. You can also email us at info@alhambrahospital.com for additional questions.